1. Is amount of water appropriate?
SOLUTION: Refer to the recommended water volume guideline, and adjust accordingly.
2. Did you put powdered ingredients into the cotton pouch?
SOLUTION: Use the cotton pouch to brew powdered ingredients.
Water is not filling the filter vessel
1. Check if the glass vessel is properly placed on the base unit
SOLUTION: Slightly turn the glass vessel left and right to properly fit it into the base unit.
2. Check if the filter vessel is properly settle onto the upper flange of the glass vessel.
SOLUTION: Check if the filter vessel is properly settled onto the upper flange of the glass vessel.
3. Check if the holes on the filter vessel are clogged.
SOLUTION: Check if the holes on the filter vessel may be clogged, and clean them if they are.
Check if the machine is processing a function
For safety purposes, all keys are set to operate from the initial condition. Press [Power/Cancel] for two seconds until “—” is displayed.
Press [Power/Cancel] once more and see ‘000’ on display screen before lecting desired function.
If you wish to cancel the function that has already started, press [Power/Cancel] for two seconds.
Check to see if the electrical cord is plugged inproperly.
Check to see if the lid is tightly locked onto the bowl.
Does not crush/chop and I either hear grinding metal or the blade does not move.
The bowl is a replaceable component that typically lasts up to a year. Check with a service center to see if you may need a new replacement.
Safety locking arms will not lock
Check that the parts are perfectly aligned before locking the arms. The parts will only fit in the orientation shown in the manual. Do not force the locking arms shut if parts are misaligned.
Stop the juicer and reassemble the juicer properly. In particular, make sure the juicing screen is properly seated and no parts are broken.
Juice is leaking from juice cover outlet during juicing
Juice may leak out if the pulp container is not fitted properly. Please make sure the pulp container is locked into place.
The rice has to be completely dry in order to grind properly. For best results, use our NUC large capacity blender.
When kneading noodles, it does not work properly.
If the dough is too watery, then it will stick to the worm screw and it won’t come out.
If the problem is still occurring even though dough batch is good, then add oil to the worm screw.
When juicing grapes, the skins do not come out.
Instead of using a juicing nozzle, use the mincing nozzle for better results.
The juice pulp still has too much liquid.
When juicing, combine low fiber foods (such as carrots) with high fiber foods (suchas kale) to decrease the moisture of the pulp and increase the amount of juice.
The strainer does not separate the juice
Adding too much food too quickly to the juicer may clog the strainer. Use thereverse button to unclog the food. Also disassemble the parts and clean the strainer.
Check if the plug is plugged properly. Also check to see if any food is clogged in the machine. Push the “Reverse” button to dislodge any food that may be stuck. If the motor still won’t start, contact your Service Center.
Check if the plug is plugged properly. If the motor still won’t start, contact your Service Center.
I think the juicing screw/auger is grinding itself.
Try to avoid turning on the juicer if there are no ingredients in it.
All produce is different, with freshness often times determining the amount of juice in it. To extract more juice out of refrigerated produce, soak them in clean water. When juicing, combine low fiber foods (such as carrots) with high fiber foods (such as kale) to decrease the moisture of the pulp and increase the amount of juice. Check if the pressure silicone is assembled properly. Also, cut hard ingredients down to size.
Check if the pressure silicon is assembled properly. Also, do not feed the juicer too quickly with too much produce or it will get clogged making a pulpier juice.
Juicing bowl is shaking in middle of operating.
It is completely normal that juicing bowl shakes or vibrates a little during operation. Check to make sure the rubber feet at the bottom of the unit are in place, and use only on a flat surface.
Adding too much food too quickly to the juicer may clog the strainer and/or cause overheating.
Wait a few minutes for the appliance to cool down again. Once the motor starts, use the reverse button to unclog the food.
Also disa ssemble the parts and clean the strainer.
The lid is stuck after juicing.
There may be extra pulp accumulated underneath the juicing screw. Firmly press down the center of the drum lid while turning it counter clock wise to open. Also try pressing “ Reverse ” to unclog any food.